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Windows Virus Removal Service
$250.00
Your computer will be secure and all threads removed within 1 day.
We secure your personal files first. If the Windows doesn’t start, we remove the hard drive and manually backup the content
We start scanning to find all types of threads (viruses, trojans, malware or spyware), then we match the right method to remove them
Whole process takes 1-2 days, priority repair options are available
We don’t remove your files or change any settings without confirming this with you
Price can be different in many cases but usually it ranges between £50 – £100. We always give you the quote after you provide us with all necessary details.
Pop-up windows telling that your computer has been infected ?
If your laptop or PC desktop computer keeps telling you in the aggresive way about potential danger, probably this is only the truth but the real danger is the actual software which informs you about it and not the message about number of viruses. Computer threads have evolved and often they pretend to be your “security software” but in fact, they try to steal your personal data including bank details, contact list and personal informations about you.
Computer threads include viruses, trojans and spyware – those responsible for hundreds of messages which also block access to the Internet.
If you have any reason to think that your computer has be infected, we recommend you to scan it with antivirus software or leave your computer with a computer specialist. Antivirus may not secure your computer if it has been already infected. There is no perfect protection, new threads are being created everyday.
Here are only few symptoms suggesting your computer may be affected by viruses:
– computer is very slow
– Windows displays strange messages
– you computer’s software informs you about number of viruses and asks to buy additional protection
– your computer is out of control
What we do first, is to secure your personal files if those are important to you. Then after we find all threads, we delete them and check Windows system integrity. If Windows system is damaged by viruses, it may be necessary to reinstall it. After that we create new security and recommend you software which can help in the future. Even more important is the advice which you will get about how to use the Internet, which places to avoid.
We recommend to bring or send your computer but the home or office visit is possible too. Sometimes it may be necessary to spend several hours with fixing your computer and that depends on many factors. We can give you a quote after a short interview.
What does it work
How Does It Work?
We fix broken mobile phones, tablets, laptops, PCs, drones, game consoles, audio equipment and other electronics. We also provide professional data recovery.Visit our store or send your device by post form anywhere in the UK.
If you bring it
Get the broken device repaired on the same day, while you wait. Enjoy our coffee and the Wifi.
Book the service on our website. Contact us if you need assistance.
Bring your faulty device to our store. Let’s confirm the repair time and start the job by creating the repair ticket.
Our technician will start with initial diagnostics and lets the job begin!
Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work before you leave the store.
Ready to visit us ? Use the below calendar to book the appointment.
If you send it
Select the repair service from our website. You may choose to get it back fixed within 2 days.
1.Choose the repair service, click the “Place Order” button and select “Send By Post”.
2.Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and select the payment method. You may wish to pay after the repair but we won’t order replacement parts until we receive your device which may cause 2-3 days delays. If you require priority service please pay on the checkout or contact us first.
3.Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs around £7.50). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.
Send your device to:
Fixfactor
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4.Once received, you will be contacted and the repair will begin shortly.
5.You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.
How do we return fixed devices ?
Shipping method will depend on the size of your device and the turnaround time that you will choose at the checkout.
Standard (mobile phones) – free delivery, return within 5 working days from the moment we receive your phone. Send with Royal Mail, Insured up to £500. Tracking number available.
Tablets and Laptops Standard – 2-3 working days, costs £19 for tablets and £29 for laptops.
Express Priority – Return for the next day from the moment we received and fix your phone. Sometimes we may need an extra day. Insured up to £500. Costs £19 for phones, £29 for tablets and laptops. If you select pay after repair, express service may not work.
Collection – collect the device in person after the repair.
Accepted payment methods
Debit or Credit Card, Apple / Android Pay, Paypal, bank transfers or cash. You may decide to pay after the repair when you send your device for repair via post (please note we will order replacement parts only after we receive your device which may cause 2-3 days delays).
Prepare Your Device Before You Post It
1.Although we leave your device’s internal storage untouched, it is always recommended to do the backup.
2.Include the password / PIN / pattern lock with your phone or remove it. You can also factory reset, create second user or guest account. We just need to test your device after repair.
3.Remove memory card and the SIM card from your phone but include the SIM card tray. For other devices, remember to remove the memory cards.
4.Don’t include accessories, send us just the device.
5.Make pictures of outside of your device for your reference (optional).
6.Pack your device with bubble wrap, put the order number on top of the parcel and your return address at the back.
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