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How Does It Work?
We fix broken mobile phones, tablets, laptops, PCs, drones, game consoles, audio equipment and other electronics. We also provide professional data recovery.Visit our store or send your device by post form anywhere in the UK.
If you bring it
Get the broken device repaired on the same day, while you wait. Enjoy our coffee and the Wifi.
Book the service on our website. Contact us if you need assistance.
Bring your faulty device to our store. Let’s confirm the repair time and start the job by creating the repair ticket.
Our technician will start with initial diagnostics and lets the job begin!
Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work before you leave the store.
Ready to visit us ? Use the below calendar to book the appointment.
If you send it
Select the repair service from our website. You may choose to get it back fixed within 2 days.
1.Choose the repair service, click the “Place Order” button and select “Send By Post”.
2.Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and select the payment method. You may wish to pay after the repair but we won’t order replacement parts until we receive your device which may cause 2-3 days delays. If you require priority service please pay on the checkout or contact us first.
3.Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs around £7.50). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.
Send your device to:
Fixfactor
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4.Once received, you will be contacted and the repair will begin shortly.
5.You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.
How do we return fixed devices ?
Shipping method will depend on the size of your device and the turnaround time that you will choose at the checkout.
Standard (mobile phones) – free delivery, return within 5 working days from the moment we receive your phone. Send with Royal Mail, Insured up to £500. Tracking number available.
Tablets and Laptops Standard – 2-3 working days, costs £19 for tablets and £29 for laptops.
Express Priority – Return for the next day from the moment we received and fix your phone. Sometimes we may need an extra day. Insured up to £500. Costs £19 for phones, £29 for tablets and laptops. If you select pay after repair, express service may not work.
Collection – collect the device in person after the repair.
Accepted payment methods
Debit or Credit Card, Apple / Android Pay, Paypal, bank transfers or cash. You may decide to pay after the repair when you send your device for repair via post (please note we will order replacement parts only after we receive your device which may cause 2-3 days delays).
Prepare Your Device Before You Post It
1.Although we leave your device’s internal storage untouched, it is always recommended to do the backup.
2.Include the password / PIN / pattern lock with your phone or remove it. You can also factory reset, create second user or guest account. We just need to test your device after repair.
3.Remove memory card and the SIM card from your phone but include the SIM card tray. For other devices, remember to remove the memory cards.
4.Don’t include accessories, send us just the device.
5.Make pictures of outside of your device for your reference (optional).
6.Pack your device with bubble wrap, put the order number on top of the parcel and your return address at the back.