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Select the service that best describes the fault with your Surface.
Contact us for availability if you require same day service.
Microsoft Surface repair
Surface Screen Repair
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Surface Battery Service
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Surface Camera Lens Repair
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Surface Back Glass Repair
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Surface Charging Port Repair
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Liquid Damage Cleaning Service
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Software Repair
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Mobile Phone Data Recovery
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Micro Soldering Repair Quote
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Not Sure What Is Wrong? – Phone Diagnostics
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Opinions about Surface repair service
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So I recently went to go fix my mouse button since it was cracked and m phone was working fine until a day or two later my phone wouldn’t turn... read more
Michael Aguilar
3 7 月, 2022The sweetest customer service on the south side of Charlotte Nurys hit her up if any device problems
Roshad Baker
3 4 月, 2022The lady who took care of my phone was very friendly and quick! I broke my screen that morning and had it fixed good as new in less than an... read more
Ciera Bertine
3 4 月, 2022 -
Excellent customer service. Certified Master Device Technicians. Knowledge & Precision. Any device, smartphones, tablets, laptops (windows or apple), Playstation, Xbox, etc. And a variety of accessories and phones, computers, gadgets... read more
chon stx
3 5 月, 2022Nurys was a great help, she’s wonderful.
Shawn Mint
3 4 月, 2022Amazing prices and good customer service with good energy! Lol and can’t beat the service and prices!
Davina Allick
3 7 月, 2022
Carefully Checked Before Return
All devices are quality tested after the repair.
Free Insured Return Delivery
Tracked postal return of your device. Get it back on time.
Our Repairs Come With Warranty
Fixfactor cares after the repair. Terms and conditions apply.
Send your Surface …
1-5 days turnaround for Surface repair when you post it. Choose service from the website, enter your details and send it.
… or bring it in for same day repair
Book an appointment for your Surface repair in our store. Get it fixed while you wait, usually in under 2 hours.
Expert Microsoft Surface repair
Fixitshanghai fixes Microsoft Surface tablets with faults including broken screen, battery problem, charging issues, water damage, motherboard not working and more. Do you need your data recovered from the Surface ? Just get in touch. We do Windows 10 / 11 software repairs too.
We are in a constant process of training, there is no device too new or too difficult to repair. We can fix anything as long as replacement parts are available.
Select the Microsoft Surface Plus repair type. If you cannot find the service that you need, let us know. Choose the way how you want to get it repaired – by courier or while you wait in our store.
We care also after the repair. All our repair services come with warranty. Satisfaction guaranteed ! Don’t just take our word for it, read what customers say on Google or Smartshanghai.
For any other service than the screen repair, when your Surface needs to be disassembled, there is a risk that the screen may break while removing. Regardless of the experience, this is beyond control. The iFixit rated Microsoft Surface Pro tablets 1/10 for their repairability. Please only buy the service if you are willing to pay for the broken screen if this happens. You may also ask to cancel the repair and pay just the diagnostic fee.
We fix common technical issues
Each repair we start with diagnostics to localise
source of faults and apply correct solution.
Micro Soldering Repair
Board level repair using microscope. We resolve problems that others cannot fix. We have the best equipment available for this kind of repair.
Broken Screen Repair
Surface broken front glass, touchscreen problems, vertical lines on the screen or nothing on the screen repaired within 2 hours.
Charging Port Repair
We will diagnose the problem with your Surface charging port and replace it if faulty. The repair usually takes 1 hour.
Camera and Lens Fix
Broken camera lens or autofocus issues with your Surface back camera, repair takes less than 1 hour.
Back Panel Repair
Bend frame, side buttons not working or just too many scratches will be remove when we remove the back panel frame. Please tell us the color of your Surface phone.
Battery Replacement
If your Surface is powering on but does not hold a charge for too long, you may need a new battery. The repair takes around 1 hour and requires booking.
Frequently asked questions
We use highest quality replacement parts to fix your iPhone. All parts are tested before we fit them. Screen replacements are iPhone same specification, expect perfect repair.
We use highest quality parts and bonding material but we cannot be responsible for your waterproof phone to be water resistant after repair as this is a subject to the manufacturer’s internal tests when they manufacture the phone. Although we believe that it should be water resistant to some degree, you expose it to water at your own risk.
We offer warranty on all hardware repairs except liquid damage. The warranty covers parts and labours. Software repairs can be guaranteed but depends on the problem. You will be informed once we diagnose the problem with your phone.
Please tell us how much you can pay for the phone repair. In many cases we can offer you a discount. Yes, we are open to negotiations.
There are few factors determining time of the repair. For services that we have parts in stock, we are return it fixed within 5 working days or for next day if you choose priority repair. For water damaged phones, diagnostic service or software issues, the repair may take few days. If we need to get parts for the repair, this may take also few more days. Always contact us first to avoid the disappointment.
We never delete your data. Your files stay intact for the whole process of the repair. Although we ask you for the password, we only use it to test the phone after repair. We guarantee the discretion. Please check our privacy policy. At the same time, we are not liable for your data loss if that happens as a result of unforeseen complications.
Once we receive the phone for the repair, we will check the problem by running if thought set of diagnostic tests. If we find that the phone cannot be repaired because of the damage being too complex, we will inform you about this and ask for a diagnostic fee. If we fail to repair your device and this is our fault, we don’t charge you and we will return the device for free. This includes if the repair take longer than we agreed, when we order wrong replacement parts or if we fail to diagnose the problem correctly. In such cases, you have the right to cancel the repair and request the return. Those are very rare situations as we treat each repair individually.