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Not Sure What Is Wrong? – Phone Diagnostics
Choose this service to determine problems with your phone and get a quote. The fee will be deducted from the final price but is not refundable if you don’t go ahead with the repair.
We will run your phone through set of tests to find problems and estimate the cost of repair
Diagnostics service may take between 15 minutes and 3 days in most complex situations
The task is being performed by the dedicated technician in our Store
We suggest you to send us first e-mail mentioning the device and the problem related
If you device is not repairable you can choose to sell it for parts. Ask us directly
Something is wrong with your phone and you need the expert to examinate it ?
Let us run your phone / tablet through some set of tests and find the reason of the fault. This service includes price estimation for solution to the problem.
We recommend the diagnostic service when you are not sure if there is more than one problem after liquid damage. In a case of a serious accident when you device behaves unexpectedly, we recommend to use the diagnostic service.
Please choose one of those 2 directions – to fix the phone or to save the data. One does not exlude another but sometimes we need to reload the software what wipes the data. Some of procedures may by risky for the data. Please let us know if your files are the priority.
The diagnostic service includes visual inspection, washing and cleaning of the motherboard after liquid damage, using multimeter to check the motherboard, swapping all parts around the motherboard to localise the actual problem. We also check batteries, charging ports and screens if there is any sign that it is actually the issue.
Diagnosing of the phone may be sometimes limited to replacement parts which are available. For example if you send us less common mobile phone with unusual problem, we may not have parts to swap them and check if this causes the issue. This is why we suggest you to send us an email mentioning kind of the device and the problem related before ordering this service.
At the end when we find that the device is not repairable, we may offer you buying it off you for parts. You can choose to sell it or to get it returned.
about that before we proceed.
About the warranty for water damage service.
The water damage cleaning service does not guarantee that your phone will be functional after work. It only guarantees that it has been professionally cleaned. There is no warranty. If there are any issues arising later after we have completed the cleaning, this only means that some components had some partial damage already but could not be seen. If we have replaced anything for your phone to work, we guarantee those parts to work for 6 months. In any case, the fee is not refundable.
Optionally, we can provide you with pictures of the work that we have completed. We will show you the phone before and after the water damage cleaning. Please ask before we start the job.
Please note: If you phone does not work after cleaning or you don’t agree with the cost for fixing it, there will be charge for water damage cleaning fee as we have spend few hours following all repair procedures.
Frequently asked questions
We use highest quality replacement parts to fix your iPhone. All parts are tested before we fit them. Screen replacements are iPhone same specification, expect perfect repair.
We use highest quality parts and bonding material but we cannot be responsible for your waterproof phone to be water resistant after repair as this is a subject to the manufacturer’s internal tests when they manufacture the phone. Although we believe that it should be water resistant to some degree, you expose it to water at your own risk.
We offer warranty on all hardware repairs except liquid damage. The warranty covers parts and labours. Software repairs can be guaranteed but depends on the problem. You will be informed once we diagnose the problem with your phone.
Please tell us how much you can pay for the phone repair. In many cases we can offer you a discount. Yes, we are open to negotiations.
There are few factors determining time of the repair. For services that we have parts in stock, we are return it fixed within 5 working days or for next day if you choose priority repair. For water damaged phones, diagnostic service or software issues, the repair may take few days. If we need to get parts for the repair, this may take also few more days. Always contact us first to avoid the disappointment.
We never delete your data. Your files stay intact for the whole process of the repair. Although we ask you for the password, we only use it to test the phone after repair. We guarantee the discretion. Please check our privacy policy. At the same time, we are not liable for your data loss if that happens as a result of unforeseen complications.
Once we receive the phone for the repair, we will check the problem by running if thought set of diagnostic tests. If we find that the phone cannot be repaired because of the damage being too complex, we will inform you about this and ask for a diagnostic fee. If we fail to repair your device and this is our fault, we don’t charge you and we will return the device for free. This includes if the repair take longer than we agreed, when we order wrong replacement parts or if we fail to diagnose the problem correctly. In such cases, you have the right to cancel the repair and request the return. Those are very rare situations as we treat each repair individually.
What does it work
How Does It Work?
We fix broken mobile phones, tablets, laptops, PCs, drones, game consoles, audio equipment and other electronics. We also provide professional data recovery.Visit our store or send your device by post form anywhere in the UK.
If you bring it
Get the broken device repaired on the same day, while you wait. Enjoy our coffee and the Wifi.
Book the service on our website. Contact us if you need assistance.
Bring your faulty device to our store. Let’s confirm the repair time and start the job by creating the repair ticket.
Our technician will start with initial diagnostics and lets the job begin!
Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work before you leave the store.
Ready to visit us ? Use the below calendar to book the appointment.
If you send it
Select the repair service from our website. You may choose to get it back fixed within 2 days.
1.Choose the repair service, click the “Place Order” button and select “Send By Post”.
2.Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and select the payment method. You may wish to pay after the repair but we won’t order replacement parts until we receive your device which may cause 2-3 days delays. If you require priority service please pay on the checkout or contact us first.
3.Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs around £7.50). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.
Send your device to:
Fixfactor
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4.Once received, you will be contacted and the repair will begin shortly.
5.You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.
How do we return fixed devices ?
Shipping method will depend on the size of your device and the turnaround time that you will choose at the checkout.
Standard (mobile phones) – free delivery, return within 5 working days from the moment we receive your phone. Send with Royal Mail, Insured up to £500. Tracking number available.
Tablets and Laptops Standard – 2-3 working days, costs £19 for tablets and £29 for laptops.
Express Priority – Return for the next day from the moment we received and fix your phone. Sometimes we may need an extra day. Insured up to £500. Costs £19 for phones, £29 for tablets and laptops. If you select pay after repair, express service may not work.
Collection – collect the device in person after the repair.
Accepted payment methods
Debit or Credit Card, Apple / Android Pay, Paypal, bank transfers or cash. You may decide to pay after the repair when you send your device for repair via post (please note we will order replacement parts only after we receive your device which may cause 2-3 days delays).
Prepare Your Device Before You Post It
1.Although we leave your device’s internal storage untouched, it is always recommended to do the backup.
2.Include the password / PIN / pattern lock with your phone or remove it. You can also factory reset, create second user or guest account. We just need to test your device after repair.
3.Remove memory card and the SIM card from your phone but include the SIM card tray. For other devices, remember to remove the memory cards.
4.Don’t include accessories, send us just the device.
5.Make pictures of outside of your device for your reference (optional).
6.Pack your device with bubble wrap, put the order number on top of the parcel and your return address at the back.
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