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Mobile Phone Data Recovery
Mobile phone data recovery service where getting your files back is priority over fixing the device.
Contact us first describing issues and type of mobile phone. How quickly has the job need to be?done?
Once you approve the quote, we determine the best course of actions to get your data recovered
Depends on type of the problem and the required speed of service, we recover your data within 1-10 working days
We use our micro soldering skills to repair the motherboard first or fix the software. If this is not enough, we use chip off method to remove the memory chip from the motherboard and extract the data with special forensic tools
We return your recovered data to your provided external storage device or we can provide you with the external drive
Initial price estimate is free. Once you agree and give us your device to do the job, we charge £39 not refundable fee. We don’t charge you more if the data cannot be recovered.
Comprehensive data recovery service from mobile phones.
Broken phone and you don’t want to get it fixed but you only need a data recovery? Has this been tried to fixed but someone else but they were not able to recover your data? Have you lost access to your phone after the system update?
Once we agree with the customer that the data are more important than fixing the phone, we take a different approach. Initial diagnostics is crucial to prepare the strategy. Most of problems with loosing access to files is caused by faulty hardware rather than software issues.
We can recover the data without need of fully fixing the phone as long as the motherboard / logic board is not damaged. This is usually valid when you cannot use the phone because of the broken screen or charging port. Most of water damaged phones and phones not working for no obvious reason need the motherboard repair. The motherboard repair for data extraction can become very complex, since motherboards are made from several layers, utilising hundreds of components. We use schematics for most board repairs but if diagrams or replacement components are not available or if the damage is too severe, we need to search for another solution.
The next step is removing the memory chip from the motherboard. Most of mobile phones encrypt the data and we need to use special forensic tools to decrypt the chip. There is many different types of tools specialising in particular mobile phone brands.
If the problem with loosing files is caused by the software update or user error, we can recover the data in most cases but that is limited to Android based mobile phones.
When is it still possible to recover data from the phone:
- If you just accidentally factory reset the phone and you didn’t use it since then
- The phone has a water damage
- After software update the phone does not start
- You have dropped the phone and damaged the screen badly
- The phone has been run by a car
- Forgotten password (you must proof the ownership of the phone)
Methods and tools that we use.
We use professional micro soldering equipment, including microscopes, hot air stations and BGA chip removal stations. For memory chip read/write we use NuProg-E, easy JTAG Z3X Plus with adapters for all mobile phones on the market. To analyse the extracted data, we use professional data software including MOBILedit.
Frequently asked questions
We use highest quality replacement parts to fix your iPhone. All parts are tested before we fit them. Screen replacements are iPhone same specification, expect perfect repair.
We use highest quality parts and bonding material but we cannot be responsible for your waterproof phone to be water resistant after repair as this is a subject to the manufacturer’s internal tests when they manufacture the phone. Although we believe that it should be water resistant to some degree, you expose it to water at your own risk.
We offer warranty on all hardware repairs except liquid damage. The warranty covers parts and labours. Software repairs can be guaranteed but depends on the problem. You will be informed once we diagnose the problem with your phone.
Please tell us how much you can pay for the phone repair. In many cases we can offer you a discount. Yes, we are open to negotiations.
There are few factors determining time of the repair. For services that we have parts in stock, we are return it fixed within 5 working days or for next day if you choose priority repair. For water damaged phones, diagnostic service or software issues, the repair may take few days. If we need to get parts for the repair, this may take also few more days. Always contact us first to avoid the disappointment.
We never delete your data. Your files stay intact for the whole process of the repair. Although we ask you for the password, we only use it to test the phone after repair. We guarantee the discretion. Please check our privacy policy. At the same time, we are not liable for your data loss if that happens as a result of unforeseen complications.
Once we receive the phone for the repair, we will check the problem by running if thought set of diagnostic tests. If we find that the phone cannot be repaired because of the damage being too complex, we will inform you about this and ask for a diagnostic fee. If we fail to repair your device and this is our fault, we don’t charge you and we will return the device for free. This includes if the repair take longer than we agreed, when we order wrong replacement parts or if we fail to diagnose the problem correctly. In such cases, you have the right to cancel the repair and request the return. Those are very rare situations as we treat each repair individually.
What does it work
How Does It Work?
We fix broken mobile phones, tablets, laptops, PCs, drones, game consoles, audio equipment and other electronics. We also provide professional data recovery.Visit our store or send your device by post form anywhere in the UK.
If you bring it
Get the broken device repaired on the same day, while you wait. Enjoy our coffee and the Wifi.
Book the service on our website. Contact us if you need assistance.
Bring your faulty device to our store. Let’s confirm the repair time and start the job by creating the repair ticket.
Our technician will start with initial diagnostics and lets the job begin!
Your device will be tested after the repair. When you get it back, we ask you to inspect the quality of our work before you leave the store.
Ready to visit us ? Use the below calendar to book the appointment.
If you send it
Select the repair service from our website. You may choose to get it back fixed within 2 days.
1.Choose the repair service, click the “Place Order” button and select “Send By Post”.
2.Complete the checkout with your contact details, choose the speed of required repair service (turnaround time) and select the payment method. You may wish to pay after the repair but we won’t order replacement parts until we receive your device which may cause 2-3 days delays. If you require priority service please pay on the checkout or contact us first.
3.Wrap your device safely. We suggest to use the Royal Mail service for small devices like mobile phones (insured up to £500 and costs around £7.50). For laptops, tablets or drones, please use DHL, DPD or Parcel Force.
Send your device to:
Fixfactor
136 Kingston Road
SW19 1LY London
Write the Order number on the outer of the box.
4.Once received, you will be contacted and the repair will begin shortly.
5.You will get a confirmation e-mail after the repair has been completed. We always return your device with the secure delivery service.
How do we return fixed devices ?
Shipping method will depend on the size of your device and the turnaround time that you will choose at the checkout.
Standard (mobile phones) – free delivery, return within 5 working days from the moment we receive your phone. Send with Royal Mail, Insured up to £500. Tracking number available.
Tablets and Laptops Standard – 2-3 working days, costs £19 for tablets and £29 for laptops.
Express Priority – Return for the next day from the moment we received and fix your phone. Sometimes we may need an extra day. Insured up to £500. Costs £19 for phones, £29 for tablets and laptops. If you select pay after repair, express service may not work.
Collection – collect the device in person after the repair.
Accepted payment methods
Debit or Credit Card, Apple / Android Pay, Paypal, bank transfers or cash. You may decide to pay after the repair when you send your device for repair via post (please note we will order replacement parts only after we receive your device which may cause 2-3 days delays).
Prepare Your Device Before You Post It
1.Although we leave your device’s internal storage untouched, it is always recommended to do the backup.
2.Include the password / PIN / pattern lock with your phone or remove it. You can also factory reset, create second user or guest account. We just need to test your device after repair.
3.Remove memory card and the SIM card from your phone but include the SIM card tray. For other devices, remember to remove the memory cards.
4.Don’t include accessories, send us just the device.
5.Make pictures of outside of your device for your reference (optional).
6.Pack your device with bubble wrap, put the order number on top of the parcel and your return address at the back.
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